Service & Quality

F. Ball and Co. Ltd. recognises that the integration of the principles of quality management into the Company's business processes is fundamental to the achievement of its quality aim of:

Total Customer Satisfaction

To facilitate this, a formal quality management system which meets the requirements of British Standard BS EN ISO 9001 is in operation.

Servicing Customer Needs

F. Ball and Co. Ltd. is clearly focused on satisfying the needs and requirements of our customers. Our national network of over 120 wholesalers ensures that F. Ball products are readily available throughout the UK and Ireland. In addition, skilled management of the vehicle distribution fleet enables the Company to offer a 24 hour product delivery service to distributors anywhere on the UK mainland.

Technical Service

Through comprehensive technical literature and a problem solving support service, F. Ball provides information and assistance in a way that makes product selection and application as easy as possible. The Company's unrivalled 'Styccobond Recommended Adhesives Guide' matches adhesives to more than 5,000 brand name floorcoverings from over 200 leading international manufacturers. Each recommendation is approved and endorsed by the floorcovering manufacturer concerned.

A one-to-one product recommendation and advice service is available to all sectors of the international flooring industry. The F. Ball Technical Services Department is only a telephone call, fax message or e-mail away and currently take in excess of 11,000 enquiries per year.

On-site support for contractors is provided by a dedicated and expert team of Technical Representatives covering the UK and Ireland.